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QUICK SHIPPING FACTS…

  • M4 Nutrition ships Worldwide
  • We ship via UPS and USPS depending on your location
  • Most orders will ship the same day if ordered before 1pm CST, M-F.
  • Tracking Information is available within your online account
  • Delivery times should not include weekends and holidays!
  • Returns/Exchanges must contain a Return Authorization #
  • Original order shipping charges cannot be refunded
  • We accept VISA, MasterCard, American Express, Discover, and PayPal
  • All credit card processing will verify your billing address!!!!!!
  • We reserve the right to only ship to your billing address
  • All shipping charges are based on weight, dimensions and shipping address

THE DETAILS…

SHIPPING METHODS

All orders are shipped via UPS or USPS. We ship via UPS to the 48 contiguous United States with a valid UPS deliverable address. All other addresses will be shipped by USPS. Items shipping to a post office box, military address, International address, Hawaii or Alaska must be sent via USPS. If you choose the wrong shipping method, you must pay the additional fees before your order is sent out. Your card will be charged a 2nd time for this. Please remember that UPS and USPS may require a signature on deliveries. Someone might need to be available to sign for the package. Items that are returned because of failed delivery attempts will be incurred a $10 penalty in addition to the shipping charges to the customers’ credit card. Items that are shipped to the wrong address (when it is the customer’s fault) will also be charged a $10 penalty. Items that are refused will be charged a $10 penalty. Your credit card will be charged separately for these fees without prior notification from us. Please remember that weekends are not included in estimated shipping times.

SHIPPING INFORMATION & TIMES - USA

Delivery time depends on your shipping location. Most large urban areas delivery can be within 2 business days. I wish we could be more specific but there are just too many variables and different types of customers we serve. In most cases it will take 3 – 7 business days (from the day your order is shipped, not from the day you place your order) for packages to arrive. Saturday’s, Sunday’s and holidays are NOT business days. Orders received after noon CST on Friday will not be processed till Monday. UPS does not pick up on Saturday or Sundays. M4 Nutrition’s customer service and shipping departments are closed on Saturday, Sunday and all holidays.

Temporary backorders will delay shipments. You will get an email if some or all of your order is out of stock. After completing your order, you will receive a confirmation email stating that your order has been received. This does NOT mean your order has been shipped. This is just to confirm that we have received your order. Internet orders received before Noon CST are usually shipped the same day or the following business day. Some products cannot be shipped out the same day and could take 3 business days to process before we can ship them out. Please keep in mind that by choosing a shipping method faster than UPS ground only means that once your order is processed (which could be 3 business days) it will be shipped out. That means it could take up to 4 to 5 business days to get your order.

SHIPPING TIMES - INTERNATIONAL

International customers, Hawaii, Alaska, APO/FPO customers, and PO Box addresses will be shipped via USPS. We welcome International orders! For international orders, PayPal payments are only accepted. In addition to the normal shipping charges, you agree to pay all additional shipping, handling, customs, and insurance costs. Some orders to International locations can take up to 12 weeks due to custom agency’s and local authorities in your country. International orders will only be shipped to the billing address where your PayPal statement bill is received. No other addresses will be accepted. There are International addresses M4 Nutrition, does not ship too. These orders will be voided even if your PayPal payment has been charged by our online systems. A credit will be issued if this happens.

MILITARY ORDERS

We ship to FPO and APO addresses everyday. Orders are shipped via USPS Priority Mail and most orders take 1-4 weeks to arrive to their destination. Our troops overseas receive the same price, selection and service that our domestic customers do.

Please make sure your shipping address is correct. If it is not correct you will be charged an extra $10 fee that is charged to us by UPS. This will be charged to the customer’s credit card. UPS also charges an additional $2.50 for rural deliveries, this will also be charged to the customer’s credit card.

INTERNATIONAL REGULATIONS

As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. If an order sent by us to you is refused delivery by customs due to unauthorized ingredients or contents, M4 Nutrition, IS NOT to be held responsible for any losses or costs incurred by the customer. Retrieval of any such shipment from customs is at the option of M4 Nutrition. M4 Nutrition will abandon any shipment when the cost of that return is more than the declared product value. If the shipment is abandoned by M4 Nutrition, the customer will not receive a refund or credit of any kind. If in any case we accept return of any shipment refused by customs authorities of any country, M4 Nutrition, will credit the customer for the value of the unopened and un-tampered products purchased less all shipping charges incurred for the return of the shipment and all shipping charges sending the product. There is usually not an importation problem, but occasionally they occur. By ordering, you agree to be bound by these terms. Again, any order shipped Internationally that is held by Customs in your country will not be handled though our facilities. You will have to work with your local customs agency to retrieve your order. It is the customers’ responsibility to know the laws and regulations in your country. We will not credit your credit card for not receiving your International shipment.

BACKORDER POLICY

We try and ship all orders as quickly as possible. It may take more time than expected to ship your order out. Please be patient with us. If it will take longer than a week to ship out your order, we will notify you of this.

RETURNS / MISSING ITEMS / DAMAGES

You will need to contact us immediately with help on any of these items. All orders are triple checked for accuracy and leave the facility with a weight check. It is very unlikely you will ever receive a package with missing products unless it is on products that are backordered. All shortages are to be reported within 24 hours or receipt. Please keep the original carton. Please report all damages within 24 hours so we may file a claim with shipper. No opened products can be returned. M4 Nutrition, stands behind all of the products in our line. However, we can’t guarantee results on any of our products because we can never know what your diet is like, your exercise program, taste buds, etc. That being said, we do realize that everyone is different and not all products will work for everyone. In the event that you do not like the taste of one of our flavored products, if it gives you an adverse side effect such as a headache, jittery, etc., we will accept a return on your item(s). Returns will ONLY be accepted with a Return Authorization Number (please send us an email requesting a return Authorization) and if the product(s) are gently used meaning only a few servings were consumed. Customer will be responsible for returning the product(s) to M4 Nutrition, as well as responsible for the costs to return the products to us. If those conditions are met, a credit/refund will be given to the customer for the purchasing price of those items, minus the original shipping charges.